Confiserie Vandenbulcke · Chocolate maker
In short
Bookings for the visitor experience came in through Bokun and were retyped by hand into a spreadsheet with a tab per month.
Cash planning was rebuilt every time from six SAP Business One exports, and the production plan was a shared spreadsheet that had to be kept up to date.
Every new booking in Bokun lands in the right month tab automatically, with a fixed rule for groups and individual visitors. Then a confirmation goes out.
The office supplies the six SAP exports. The tool recognises them, rebuilds the customer and supplier tabs, makes a backup first and puts anything unusual in separate check tabs.
Twice a day the 'made' and 'to do' cells in the production plan are updated from SAP, with a check afterwards and an automatic repair if something goes wrong.
The office asks questions about bookings or planning in plain language on Telegram. Spreadsheets come back as attachments.
SAP is only read, never changed. Cash planning only runs when the office asks for it, and every change in Excel is shown and checked first.
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